Reservations
Walk-ins are welcome, however,  we highly recommend you reserve your appointment in advance to ensure your service be available when you arrive.  You may reserve appointments from the comfort of your own home, 24-hours a day through our secure booking link.  A credit card will be required at the time of the appointment reservation.

Please Be On Time
In order for us to give you the absolute best service, please arrive 10 minutes before your appointment.  Once you are 15 minutes past your appointment time, there is no guarantee you will be accommodated, and you will be responsible for payment of the full service time.   A call to the The Red Lily Spa Naturelle is appreciated nonetheless.

Cancellation & No-Show
We understand that circumstances do arise from time to time that prevent you from being able to keep your appointment with us. However, if you do need to cancel or reschedule, please give us the courtesy of doing so at least 12 hours prior to your appointment. You may call at 228-215-1923, or you may email us at emma@redlilyspa.com. If our policy is not respected, we will charge you 50% of the cost of the service that we had reserved for you, either at the time of the appointment, or the cost will be added to your next appointment.

Thank you for understanding that we work by appointment only, and have others who could have been booked in your time frame had we known in advance.

Shaving
Shaving is not recommended before a pedicure or men’s facial. If you choose to shave, please shave at least a full 24 hours prior to service.

 

Children
We love families and children and do not  want anyone to be injured while visiting The Red Lily Spa Naturelle, least of all a child. So as a courtesy to other spa guests, and in our efforts to offer a relaxed and professional atmosphere, we ask that watch your children at all times while in the spa.

Valuables
We will not be responsible for any losses or damages to personal articles including clothing or jewelries. Please keep all valuables with you during your appointment.

Gift Certificates
Donated gift certificates will not be replaced if lost or stolen.  We reserve the right to book donated services during weekdays.
Gift Certificates are neither redeemable nor refundable for cash.
Gift Certificates have an expiration date based upon the date of purchase, please do not ask us to extend the date.

Returned Check
$40 will be charged for each returned check, when accepted.

Prices
Prices are subject to change without notice.

Gratuity
Prices do not include gratuity, and in most cases, nor do gift certificates.  In appreciation to our staff for outstanding services, gratuities may be given at your discretion.

What To Wear During You Service
It is recommended during a Body Treatment or Massage that those treatments are enjoyed without clothing although undergarments may be worn if preferred. Mississippi State Board laws require that professional draping is performed throughout the duration of the service for privacy. We request that all guests take a shower prior to arrival.